Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with Tendorapets.com. We aim to make your shopping experience simple and get your pet products delivered as quickly and safely as possible.

Shipping Destinations

We currently ship within the United States.

Some remote locations, U.S. territories, P.O. boxes, military addresses, or other restricted destinations may not be available depending on the product, supplier, or shipping carrier.

If we are unable to ship to your address, we will contact you.

Processing & Delivery

Orders are typically processed within 1–3 business days after payment has been successfully received.

Estimated U.S. delivery time:

Standard Shipping: approximately 3–10 business days after processing

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, supplier, warehouse location, shipping method, carrier, destination, holidays, weather, and other circumstances outside our control.

Fulfillment & Multiple Packages

We work with third-party suppliers and fulfillment partners to process and ship some of our products.

Because products may be fulfilled from different locations:

• Items from the same order may arrive separately.

• Packages may arrive on different dates.

• Different shipping carriers may be used.

• Separate tracking numbers may be provided.

You will not be charged additional shipping fees simply because your order is shipped in multiple packages unless clearly stated and agreed to at checkout.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before you complete your purchase.

We may also offer free shipping or other shipping promotions from time to time.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking has not updated for several days, contact us at info@tendorapets.com.

Delayed or Lost Packages

Occasionally, deliveries may be delayed due to carrier issues, weather, holidays, high shipping volumes, supplier delays, transportation disruptions, or other circumstances outside our control.

If your order is significantly delayed, please contact us and we will make reasonable efforts to investigate the shipment.

If tracking shows your package as delivered but you cannot locate it, please check around your property, designated delivery areas, household members, and neighbors. You may also contact the shipping carrier.

If you still cannot locate your package, contact us at info@tendorapets.com.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the issue and determine the appropriate solution under our policies and applicable law.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at info@tendorapets.com.

We will try to update your address before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.

Additional shipping costs may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.

Change & Cancellations

If you need to change or cancel your order, contact us as soon as possible at info@tendorapets.com.

Because orders may be sent to our fulfillment partners shortly after purchase, we cannot guarantee changes or cancellations once processing has started.

Once an order has shipped, you may need to follow our Refund & Returns Policy.

International Shipping

We currently focus on shipping within the United States.

If international shipping becomes available in the future, additional shipping costs, delivery times, customs duties, taxes, and import restrictions may apply.

Shipping & Refunds

Shipping fees are generally non-refundable unless required by applicable law or otherwise stated in our Refund & Returns Policy.

If a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under our policies or applicable law, please contact us so we can determine the appropriate solution.

Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact us:

Email: info@tendorapets.com
We're happy to help with any questions about your order.