Privacy Policy
Last Updated: September 27, 2026
At Tendorapets.com, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.
Information We Collect
When you use our website, we may collect information such as:
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Name
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Billing and shipping address
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Email address and phone number
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Order and transaction information
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Device, browser, and IP address information
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Website activity and cookie information
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Communications you send to us
Payment information is generally processed securely by our payment providers, and we do not normally receive your complete payment card details.
How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Provide order and tracking updates
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Process returns and refunds
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Provide customer support
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Prevent fraud and protect our website
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Improve our products and services
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Send marketing communications where permitted by law
Sharing Your Information
We may share necessary information with trusted third parties that help us operate our store, including:
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Shopify and e-commerce service providers
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Payment processors
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Suppliers and fulfillment partners
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Shipping carriers
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Analytics and marketing providers
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Customer support and other service providers
We only share information as reasonably necessary for these services or where required by law.
Cookies
Tendorapets.com may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve your experience, and support advertising or marketing where permitted.
Where required by law, you may be given choices regarding non-essential cookies.
Marketing
If you subscribe to our marketing communications, we may send you emails about products, promotions, and store updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Data Retention & Security
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal obligations.
We take reasonable measures to protect personal information, but no online system can guarantee complete security.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including rights to request access, correction, deletion, or information about how your data is used.
Additional rights may apply under applicable privacy laws.
To submit a privacy request, contact us at info@tendorapets.com.
Third-Party Services
Our website may contain links to or use services provided by third parties. These third parties may process information according to their own privacy policies.
Children's Privacy
Our store is not intended for children to make purchases independently. We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
Tendorapets.com
Email: info@tendorapets.com